Data Protection

Cg99 Privacy Policy

Cg99 takes your personal information seriously. This Privacy Policy details what data we collect, why we collect it, and how we keep it secure.

Table of Contents
Last Updated: January 2026

1. Introduction

Cg99 (https://cg99.ws) is a trusted online gaming and betting platform serving millions of players across Bangladesh. We believe that protecting our members' privacy is a fundamental responsibility. This Privacy Policy explains what information cg99 collects, how it is used, and the steps we take to keep your data secure.

By using the cg99 website or app, you agree to this Privacy Policy. If you have any questions, please reach out to our support team.

This Privacy Policy applies to all cg99 users in Bangladesh. We are committed to keeping you fully informed, clearly and in plain language.

2. What Information We Collect

Cg99 only collects information that is necessary to deliver the platform's services smoothly. We never collect data beyond what is needed.

Information Collected at Registration

  • Identity Information: Full name, date of birth, nationality
  • Contact Information: Email address, mobile number, current address
  • Identity Verification Documents: Copy of national ID card or passport (as part of the KYC process)
  • Login Information: Username and encrypted password

Information Collected Automatically While Using the Platform

  • Device Information: IP address, browser type, operating system, device ID
  • Usage Information: Page visit history, game activity records, session duration
  • Transaction Details: Deposit and withdrawal history, payment methods
  • Cookies & Tracking Data: Site navigation patterns, preference settings
Data Type Purpose Required?
Name and Date of Birth Identity Verification & Age Confirmation Yes
Mobile Number Account Security & OTP Verification Yes
Email Address Notifications & Account Recovery Yes
Copy of Identity Document Completing KYC and activating withdrawals Yes, for withdrawals
IP Address Security Monitoring & Fraud Prevention Automatic
Gaming History Responsible Gaming Monitoring Automatic

3. How Your Information Is Used

Cg99 uses collected data solely for specific, defined purposes. We never misuse your information or use it without authorization.

Primary Use

  • Creating and managing your account and keeping it secure
  • Processing deposits, withdrawals, and transactions
  • Completing KYC verification and age confirmation
  • Providing customer service and support
  • Managing bonuses and promotions

Secondary Use

  • Analyzing user experience to improve platform services
  • Detecting and preventing fraud, money laundering, and other illegal activities
  • Fulfilling legal obligations and preparing regulatory reports
  • Sending you notifications about new cg99 offers, bonuses, and updates (you can opt out at any time)
  • Monitoring gaming behavior as part of our responsible gaming program

If you no longer wish to receive marketing notifications from cg99, you can opt out at any time from your account settings. Essential service communications (such as transaction confirmations) will continue to be sent.

4. Data Sharing Policy

Cg99 never sells your personal data or shares it with third parties for commercial purposes. However, limited information may be shared in certain specific circumstances.

Data may be shared when

  • Payment Processors: Only the financial information necessary to process transactions through payment gateways such as bKash, Nagad, Rocket, and others is shared.
  • Legal Obligations: Information may be disclosed in response to a court order, government directive, or lawful request from a law enforcement authority.
  • Fraud Prevention: Information related to suspicious activity may be shared with online fraud detection agencies.
  • Technology Service Providers: With contracted service providers for server hosting, data analytics, or cybersecurity — who are legally bound to comply with our privacy policy.

Cg99 never sells or rents your personal information to advertisers, data brokers, or any other commercial entity.

5. Cookie Policy

The cg99 website uses cookies to enhance your browsing experience and keep the platform running smoothly. Cookies are small data files stored in your browser.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and ensuring security Cleared at end of session
Functional Cookies Remembering language preferences and game settings 1 Year
Analytics Cookies Analyzing site usage patterns 3 Months
Security Cookies Detecting fraud and identifying suspicious login activity 6 Months

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

6. Data Security

Cg99 uses industry-leading technology to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

  • 256-bit SSL/TLS Encryption: Every connection to the website is encrypted, so no one can intercept your data.
  • Password Hashing: Your password is never stored in plain text — bcrypt hashing technology is used to keep it secure.
  • Two-Factor Authentication (2FA): OTP and two-factor login protection add an extra layer of security to your account.
  • Regular Security Audits: Independent cybersecurity experts regularly audit cg99's systems.
  • Dedicated Firewall: Advanced firewall and DDoS protection keep our servers secure.
  • Restricted Access Controls: Only authorized personnel have access to specific, limited data.

Use a strong password and keep cg99's 2FA feature enabled to further secure your account. If you notice any suspicious activity, please notify us immediately.

7. How Long Is Your Data Retained

Cg99 retains your data only for as long as necessary. Retention periods vary depending on the type of information.

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Financial Transaction Records 7 Years Financial Regulatory Requirements
KYC Documents 5 years after account closure Fraud Prevention
Gaming History 3 Years Dispute Resolution
Support Contact 2 Years Service Improvement
Cookies Data Up to 1 Year User Experience

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you personally.

8. Your Data Rights

Every cg99 member has the right to full control over their personal data. Your key rights are outlined below:

Right to Access You can request to know what information we hold about you.
Right to Rectification You may request a correction if your information is inaccurate or incomplete.
Right to Erasure In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing You can request that the processing of your data be restricted for specific reasons.
Right to Data Portability You may request your data be sent to you in a standard, portable format.
Right to Object You may object to marketing or certain types of data processing.

To exercise any of the rights above, email us at support@cg99.ws or reach out via live chat. We typically respond to requests within 30 business days.

9. Protection of Minors' Data

Cg99 is strictly for individuals aged 18 and above. We never knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor has registered on cg99, that account will be immediately suspended and all associated data will be deleted.

If you believe a minor is using our platform, please contact us immediately.

10. Changes to the Privacy Policy

Cg99 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

  • A direct notification will be sent to your registered email address
  • The "Last Updated" date at the top of the page will reflect any changes
  • A notification will be displayed when you log in to the platform

Continued use of cg99 after any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

11. Contact Us

If you have any questions, concerns, or data rights requests regarding this Privacy Policy, please get in touch with us:

  • Email: support@cg99.ws
  • Live Chat: Click the chat button at the bottom right of the website
  • Support Hours: 24/7, seven days a week

Your Privacy Is Our Priority

Cg99 is committed to protecting your information at every step.

End-to-End Encryption
Every transaction and personal detail you share is protected with 256-bit SSL encryption. No third party can access your data.
No Sale of Data
cg99 never sells your personal information. Our business model is built entirely without compromising your privacy.
Full Data Control
You have the full right to view, correct, or delete your personal data. You can exercise any of these rights with a simple email.
Regular Security Audits
Independent cybersecurity experts regularly audit cg99's entire system. Any vulnerabilities are identified and resolved promptly.
24/7 Support
Our support team is available 24/7, seven days a week, for any privacy-related questions or concerns.
Transparent Policy
We believe information should never be hidden behind complex language. That's why cg99's Privacy Policy is written in plain, simple English — so everyone can understand it easily.
Trusted Platform

Enjoy a Safe & Reliable Gaming Experience

Your data is fully protected at cg99. Register today and enjoy safe gaming on a platform you can trust.

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